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Frequently asked questions
Answers about our providers, pricing, shipping and pharmacies. Still have a question? Call (855) 426-4552.
About Pure Gold
How do I know Pure Gold is a reputable company?
Safety and quality are our top priorities. Pure Gold is a LegitScript-certified telehealth platform, our providers are licensed healthcare professionals, and prescriptions are filled by state-licensed pharmacies. We follow strict medical guidelines and are always happy to answer questions about our services and the medications prescribed.
How does telehealth save me time and money?
You consult with a provider from home, so there’s no travel, time off work or waiting room. Our pricing is transparent with no hidden fees or memberships, and shipping straight to your door saves trips to the pharmacy.
How is this different from a regular doctor's visit?
Your visits and follow-ups happen online through secure channels, which makes care more flexible and accessible. We also focus specifically on weight loss, hormones and wellness, so your care is more tailored in these areas.
Is this a subscription?
No. There are no membership fees. You choose a 1-month or multi-month plan and can make changes by contacting our team.
Telehealth visits
How do I start?
Choose a treatment and click Get Started. You’ll complete a short questionnaire and create your secure patient account.
Who are the medical providers? Are they licensed?
Our providers are independent, licensed healthcare professionals, including physicians and nurse practitioners, who are licensed in the states where they practice and experienced in telehealth.
How quickly is treatment prescribed?
After your provider reviews your health information, prescriptions are typically sent to our partner pharmacy within 24 to 48 hours.
Do you have providers in my state?
Our network covers most U.S. states. Your online visit confirms availability where you live.
Old site listed excluded states (AK, LA, MA, NH, NM). Confirm current list with the new platform.
Can I talk to a provider by phone or video?
Consultations usually happen by secure chat in your patient portal, and we text you whenever you have a new message. In states that require it, your provider will schedule a live video visit.
Cost & payment
How much does it cost?
Compounded semaglutide injections start at $187 at any dose ($447 for 3 months). Compounded tirzepatide injections start at $259 ($629 for 3 months). Prices for every treatment are listed on each treatment page.
What's included in the price?
Your provider visit, medication, supplies such as syringes, and shipping.
Are there membership fees or hidden costs?
No. There are no membership or subscription fees and no hidden costs.
Does the price go up with my dose?
Plans are the same price at any dose. On 3-, 4- and 5-month extended plans, higher doses carry an additional charge: $20 per vial for semaglutide 1.5mg, 2mg and 2.5mg, and $50 per vial for tirzepatide 10mg, 12.5mg and 15mg.
Can I use my HSA or FSA card?
Yes. Our medications and services are typically eligible expenses. Use your card like a regular debit card, and download receipts from your patient portal if your plan administrator asks for them.
Do you accept insurance?
No, we don’t bill insurance. You can pay with a credit card, debit card, HSA or FSA card.
Why do I pay before I'm approved?
Payment is collected during your medical screening to keep things moving, similar to paying a copay before a visit. If our providers decide you’re not eligible, your payment is fully refunded.
Do you price match?
We don’t price match, but we work hard to keep prices low and consistent across doses. Ask us about current offers and referral discounts.
Orders & shipping
How long does shipping take?
Prescriptions are usually approved within 24 to 48 hours, and the pharmacy processes and ships within 2 to 3 business days. We email tracking as soon as it’s available.
CONFIRM: old site said both overnight shipping and 8-10 business days.
What is your refund policy?
Once an order has been placed and processed by the pharmacy, it can’t be refunded. If you receive the wrong item or a damaged product, contact us right away and we’ll arrange a replacement or refund where appropriate.
Can I cancel my order?
You can cancel any time before your provider finalizes your prescription, unless you selected a multi-month plan.
Can my order be expedited?
Unfortunately not. Each pharmacy has its own processing times.
What if my package is lost?
Report it to the delivery carrier to get a claim ID, then send it to us. We’ll work with the pharmacy to verify and arrange a replacement.
My order arrived warm. Is it safe to use?
Some medications are made to be stored at room temperature and ship without ice packs. Always follow the storage instructions on your label, and if your package was delayed or arrived damaged, contact us before using it.
Can I request a refill early?
Yes. You can check in earlier or later than your scheduled date, and we’ll send a reminder 15 days before your check-in.
Pharmacies
Which pharmacies prepare my medication?
We partner with state-licensed 503A compounding pharmacies in the United States. Our system chooses the best pharmacy based on your location, shipping times and availability, so we can’t guarantee a specific pharmacy for each order.
What does 503A mean?
503A pharmacies are traditional compounding pharmacies that prepare medication for individual patients based on a valid prescription. They are regulated by state boards of pharmacy, follow USP standards and are subject to sections of the Federal Food, Drug and Cosmetic Act.
Are compounded medications FDA-approved?
No. Compounded medications are prepared for individual patients and are not reviewed by the FDA for safety or effectiveness. Your provider will explain your options.
Still have questions?
Our care team is here Mon–Fri, 9:00am–5:00pm MT.
Ready to get started?
Start your online visit today. It takes about 2 minutes, and a licensed provider will take it from there.